A Painless Way to Use Video
HELP Pain Medical Network
Patients and caregivers interact on desktop, room and immersive telepresence systems.
HELP Pain Medical Network turns to AVI-SPL’s immersive telepresence systems to make team medicine possible.
By Lisa Nadile

Anyone who lives with chronic pain will tell you it can dominate your life. You plan around it, worry about events or actions that may exacerbate it and avoid doing certain things that you know will make it worse. Living with pain can cause you to give up doing favorite things like travel or sports; you start to limit your actions, your life begins to shrink.

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Treating chronic pain and the resulting pressures on one’s life is what HELP Pain Medical Network does. They take an interdisciplinary team approach to treatment. They work with doctors who specialize in the treatment of pain, psychologists, physical therapists, fitness trainers, even nutritionists to bring a holistic treatment approach to correct all areas of your life that pain has damaged, not just the physical. This treatment is also called functional restoration. The company consists of 75 employees, 26 physicians, three treatment centers and 30 practice locations.

When building the company, the group realized that dealing with a limited number of specialists and coping with a group of patients located across the state of California, some with mobility issues, meant they had to rethink how they did medicine. Enter a culture that relies on video.

What we needed was a way for 15 people to feel they were part of something from a quality of experience level where we could have a physician standing here in San Mateo with a Caméléon room joined to another in Fresno. — Justin Kromelow, CEO of HELP Practice Management

Armed with two immersive telepresence Polycom-based Caméléon rooms from AVI-SPL, four Polycom Realpresence HDX room systems and 100 Polycom RealPresence desktop (CMA) systems, the company makes video a critical aspect of its treatment plan.

Patients and caregivers interact on desktop, room and the immersive telepresence systems. It is a way to reach those patients, caregivers, and experts who are off-site. It is also a way to extend the treatment patients receive onsite to their home environment, so they don’t lose the gains in health that they made at HELP’s facilities.

Immersive Treatment in an Immersive Room

One solution, the company relies on — even, as CEO Justin Kromelow says he bet the company on — are the two immersive telepresence systems from AVI-SPL. Dubbed Caméléon, the systems use Polycom telepresence technology and AVI-SPL rooms to create a


About the author

Lisa Nadile - Managing Editor
Lisa Nadile is Managing Editor for TechDecisions. She has been a technology journalist for over twenty years and has never lost her love of technology and the way it changes (and improves) our lives. She has written for many magazines and websites on the development of computers and the Internet, and is enjoying her new mission in the audiovisual sector.


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