When something goes wrong, it’s hard to wait for service and repairs. Crestron is making the wait a lot less painful, with its newly launched Express 48 repair program.
Express 48 is offering a 48-hour expedited repair service option to Crestron dealers, for a pre-determined fixed rate. That means that your dealer/installer can have an extra layer of support available, which is sometimes necessary during time-sensitive projects.
Crestron support representatives will ask customers up front whether or not they want to receive Express 48. The alternative is a standard repair service option, which can take between 7 and 10 business days.
“The standard repair time is 7 to 10 business days, following the date equipment is received,” says Bill Lynch, Crestron’s director of production/service. “This new value-added service has already been enthusiastically received by our dealers for instances in which they require rapid turnaround.”
Express 48 applies to warranty and non-warranty Crestron repairs.