Crestron Kicks Off 48-Hour Repair Service
The company's Express 48 repair program promises expedited service and support.
By TechDecisions

When something goes wrong, it’s hard to wait for service and repairs. Crestron is making the wait a lot less painful, with its newly launched Express 48 repair program.

Express 48 is offering a 48-hour expedited repair service option to Crestron dealers, for a pre-determined fixed rate. That means that your dealer/installer can have an extra layer of support available, which is sometimes necessary during time-sensitive projects.

Crestron support representatives will ask customers up front whether or not they want to receive Express 48. The alternative is a standard repair service option, which can take between 7 and 10 business days.

“The standard repair time is 7 to 10 business days, following the date equipment is received,” says Bill Lynch, Crestron’s director of production/service. “This new value-added service has already been enthusiastically received by our dealers for instances in which they require rapid turnaround.”

Express 48 applies to warranty and non-warranty Crestron repairs.



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