Improving Call Center Effectiveness: Not Just For Large Organizations
By Galley Sarai · May 28, 2015 •
Improving the effectiveness and efficiency of call centers can be a helpful practice for both large and small companies. There are a number of ways to go about this, including CRM, desktop agents, and IVR that streamline calls. The benefits are countless, from better customer satisfaction to more time for employees.
Trends That CIOs and CTOs Need to Pay Attention To
By Jonathan Blackwood · May 27, 2015 •
The Enterprisers Project recently conducted a lengthy interview with Mobiquity CTO Ty Rollin about some of the trends that CTOs and CIOs are facing. In a two part interview, Rollin speaks about trends that are putting pressure on CTOs and CIOs and trends that are making their jobs more complex.
Inside New Zealand’s Nationwide Power Center Control Room
By Chelsea Cafiero · May 27, 2015 •
Transpower New Zealand installs Matrox Extio fiber-optic KVM extenders to deliver 24/7 control room video from PC to operator.
Integrators Identify 10 Critical Cybersecurity Challenges
By TD Staff · May 26, 2015 •
Be sure your physical security systems integrator addresses these network security issues.
Circle Technology: The Origin of a New, Wireless, Disconnected Presentation Technology
By Jonathan Blackwood · May 25, 2015 •
Steve Hix is a seasoned veteran of the technology industry, venture capitalism, and the United States armed forces. With several companies, multiple patents, and over twenty years of Naval Intelligence under his belt, Hix knows a thing or two about creating a good product. Circle Technology is his most recent.
Cutting The Cord: Outfitting Employees For Mobility
By Daniel L. Newman · May 22, 2015 •
A growing number of companies are using mobility to boost their agility, productivity, and job satisfaction. You must empower your employees for successful mobile usage.
Beware and Barricade Cyber Barbarians at the Gate
By Paul Boucherle · May 22, 2015 •
For security integrators and customers who don’t think cybersecurity’s their business, think again.
6 Considerations to Purchasing an Interactive Projector
By Jonathan Blackwood · May 21, 2015 •
An interactive projector can add an entirely new dynamic to your presentations and team sessions. Whether in a boardroom, conference room, or huddle space, an interactive projector spurs collaboration and efficiency. Read on to learn about some considerations you should think about before purchasing an interactive projector.
Social Media’s Impact on PSIM, Mass Notification
By Bob Stockwell · May 20, 2015 •
Physical security information management (PSIM) and facial recognition technology will soon rely on social media to help improve safety and security.
Prysm Releases Synthesis 2.0 Software for Cascade Collaboration Systems
By Jonathan Blackwood · May 19, 2015 •
The Synthesis software is what makes the Cascade system a collaborative juggernaut. For organization, the software allows for an unlimited amount of users to create different projects, and save chapter within those projects. As for working on the wall, the Synthesis software allows for intuitive ease-of-use.
Conference Center Sees Future-Proof AV Upgrade
By TD Staff · May 18, 2015 •
When the Clarence Brown Conference Center decided to upgrade their AV system, they called on AGT to use Crestron technology and increase their collaborative abilities.
Polycom Targets Huddle Room Collaboration by Expanding RealPresence Group Series
By TD Staff · May 15, 2015 •
Polycom RealPresence Group Convene and RealPresence Group 310 aim to provide enterprise-quality collaboration to small rooms.
Supporting a Millennial Workforce with Touch Technology
By Jonathan Priestley · May 14, 2015 •
The Millennial workforce is slowly taking over, and studies suggest that by 2025 Millennials will comprise a majority of the workforce. However, Millennials have a very different view of what the workplace should look like than their predecessors. Growing up with technology, it stands to reason that millennials expect and seek out technology in the workplace. Gaining the best Millennial talent means installing necessary technology, including touch screen capabilities.
Budgets, Buy-in Hot Topics at 2015 Diebold Security Symposium
By Jason Knott · May 13, 2015 •
Diebold hosts 75 end users to discuss cybersecurity, cloud surveillance and inter-departmental communication.
Government Agencies Reluctant to Incorporate BYOD
By TD Staff · May 12, 2015 •
Bring your own device (BYOD) policies have been utilized more and more often in the private sector. Government agencies, however, have been more reluctant to incorporate such practices. They state that security is a large concern. What does this mean for the corporate tech decision maker?